Orders are carefully prepared and processed before shipment. Processing times may vary depending on the item and will be reflected in the estimated delivery timeframe shown at checkout.

Once your order ships, tracking information will be sent to the email or phone number provided at checkout. Please allow time for tracking updates to appear after your package has been accepted by the carrier.

Delivery dates are estimates and may be affected by carrier delays, weather, holidays, or other circumstances outside of our control.

We want you to feel confident shopping with Dept.613. Return and exchange eligibility may vary by product, and certain beauty, personal-use, or hygiene-sensitive items may be final sale once opened, worn, used, or altered.

Eligible items must be returned in their original condition with all original packaging and accessories included.

Please review our full Return & Refund Policy before initiating a return or exchange. Items that do not meet the return requirements may not be accepted.

Need to make a change? Contact us as soon as possible after placing your order.

We will do our best to accommodate requests to update an address, product selection, or cancel an order before processing begins. However, changes and cancellations cannot be guaranteed once an order has entered processing or has been shipped.

Customers are responsible for reviewing their order and shipping information for accuracy before completing checkout.

Please make sure your shipping address is complete and accurate before placing your order. Dept.613 is not responsible for delivery issues caused by incorrect or incomplete information submitted at checkout.

Once your package has been transferred to the shipping carrier, delivery is subject to the carrier's schedule and operations.

If you experience an issue with your delivery, contact us with your order number and tracking information so we can help you determine the appropriate next steps

Have a question about a product or your order? We're happy to help.

Contact Dept.613 Customer Support and include your name, order number (if applicable), and a brief description of your question or concern so we can assist you as efficiently as possible.

Please allow time for our team to review and respond to your inquiry.